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Frequently Asked Questions

How can I place my order?
You can either place the order online, or call us at 866-806-0161 or send us your purchase order to our email address – usa.trade@corbyofwindsor.com.

Can I request for a quotation?
Yes we can issue you a quotation; however, the quotation will only be valid for 90 days. Corby of Windsor reserves the right to allocate stock as priority demands. To reserve stock, pre-payment or a minimum payment of 30% of order value is required.

What if I change my mind after I have made my purchase?
Don't worry. We accept cancellations without any quibble or charge before delivery. If you have already received delivery we offer a 3-day no quibble returns policy.

What happens if I change my mind after delivery?
We would process your request for a refund.  We offer a 3-day no quibble returns policy with no charge should you require collection of the purchased item.

What if the product is damaged?
When the product is delivered the couriers should unpack and inspect the product with you to ensure that you are completely happy with its condition. If it is damaged they will return the product to our warehouse and we will arrange a replacement product to be delivered to you.  Alternatively, you can request a refund of your purchase. This is valid for only 30days upon receipt of product.

What if the product is faulty during the warranty period?
If the product is faulty during the period of the warranty, we can arrange for a replacement to be delivered to you as well as collecting the faulty item for inspection. Before the replacement is sent, we will request for you to send us an image of the faulty item, description on what is faulty as well as the sales order number from when the item was bought.

What is the shipping cost?
Shipping is FREE for any orders above the value of $500.00 Ex Tax. Any orders below the value of $500.00 Ex Tax, will incur a shipping charge of $15.00 Ex Tax.

Additional shipping charges are applicable for orders to Alaska and Hawaii as well as for orders below the minimum order quantity. For more information, please contact our sales team at 866-806-0161.

Is there a Minimum Order Quantity (MOQ) for items on the website?
There is no MOQ for any products except Ironing Centers and Ironing Boards. The MOQ for the Ironing Centers and Ironing Board Range is 10 units. For smaller quantities, please contact our sales team at 866-806-0161 for a shipping fee.

What about delivery to outside the USA?
Delivery charges will be incurred depending on the size or product and destination. Please contact our Hospitality Trade Team for more information at 866-806-0161 or email us at: usa.trade@corbyofwindsor.com.