Returns and Exchange Policy

Returns Policy
It is your responsibility to ensure the goods you order are suitable for your hotel rooms. We urge you to check the requirements before ordering.
 
If you wish to return any item, we must be informed within 14 working days starting the day after delivery. It is important that you check the products for suitability within 14 working days as we cannot accept returns outside of this period.
 
Returns must be in a pristine, saleable condition and in full working order, complete with all parts and must be in, or accompanied by, their original packaging. Delivery and collection charges may also apply. 
 
Refunds will be made by the same method of payment i.e. Credit card or Internet bank transfer; less any delivery and/or collection charges.
 
Exchange policy
All of our electrical products have a 3 years replace or repair guarantee. If any of the electrical items are faulty due to manufacturing error and not due to fair wear and tear, we can arrange for an exchange of the item. The guarantee will automatically be considered VOID should the item been subjected to unauthorized alterations, abuse or damage by your failure to provide necessary care and reasonable maintenance.
 
Solutions will be offered by our sales representative first, if we are not able to fix the problem, a new item will be sent and collection of the faulty items will be arranged. 
 
Returns or exchange procedure
To arrange a return or exchange, you should contact us at trade@corbyofwindsor.com or call us at +44 (0) 3300882064.
 
We will require you to provide us with a proof of purchase - either an invoice or sales acknowledgement (with order number) and full details as to why you wish to return or exchange the product. Sometimes images is requested to assist us better in the return or exchange process.
 
Once a return has been agreed, we will arrange for the goods to be returned to us. When returned items have been received back into our warehouse, we will thoroughly check the items then make arrangements for a refund. 
 
Once an exchange has been agreed, dependable on the availability of stock an agreement for goods to be delivered will be arranged. At the same time the faulty items will be arranged to be picked up when the delivery is made. We would suggest for customers to pack the goods in its original packaging to ensure smooth and safe transition of goods. 

Additional Product Information: 1600W Hairdryer
1600W Hairdryer
In November 2016, one of our imported containers was inspected by customs at the UK dock and an issue was found with the adaptor on this hairdryer. The adaptor is used to convert the EU plug to a UK plug and the product is supplied with the adaptor already attached.
 
Although the product was independently tested and inspection was passed which included a valid certification for the adaptor, the subsequent investigation by customs has suggested that the inspected batch has an adaptor which is not associated with the certificate on the test report. Advice from trading standards is that we might consider previous batches to have the same issue.
 
We should point out that there have been no reported incidents with the adaptor on the product, however as a responsible importer and supplier we take compliance very seriously and are issuing this notice as a precautionary measure.
 
Should you wish to arrange a return, please contact one of our customer advisors to aid you in the process of withdrawing the item.