Exchange and Returns Policy
It is your responsibility to ensure the goods you order are suitable for your guest rooms. We urge you to check the requirements before ordering.
If you wish to return any item, we must be informed within 3 working days upon receipt of goods. It is important that you check the products for suitability within 3 working days as we cannot accept returns outside of this cooling-off period.
Returns must be in a pristine, saleable condition and in full working order, complete with all parts and must be in, or accompanied by, their original packaging. Delivery and collection charges may also apply.
Refunds will be made by the same method of payment, i.e. credit card or internet bank transfer; less any delivery and/or collection charges.
All of our electrical appliances have a 3 years replace or repair guarantee. If any of the electrical items are faulty due to manufacturing error and not due to fair wear and tear, we can arrange for an exchange of the item.
We ask that you keep the original packaging for 3 days in case you need to replace or return the product. This is because we require any product being returned to be in its original packaging.
Solutions will be offered by our sales representative first, if we are not able to fix the problem, a new item will be sent and collection of the faulty items will be arranged.
Returns or Exchange Procedure
To arrange a return or exchange, you should contact us at email@example.com or call us at 866 806 0161.
We will require you to provide us with a proof of purchase - either an invoice or sales acknowledgement (with order number) and full details as to why you wish to return or exchange the product.
Once a return has been agreed, we will arrange for the goods to be returned to us. When returned items have been received back into our warehouse, we will thoroughly check the items then make arrangements for a refund.
Once an exchange has been agreed, dependable on the availability of stock an agreement for goods to be delivered will be arranged. At the same time the faulty items will be arranged to be picked up when the delivery is made. We would suggest for customers to pack the goods in its original packaging to ensure smooth and safe transition of goods.