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Shipping Terms

At Corby of Windsor we take the shipping of our products to our customers very seriously. We understand that our customers not only demand quality products at the most affordable prices, but they also want their purchases to be shipped safely and as efficiently as possible.

We therefore employ the following shipping method:
Express shipping using freight companies such as Fed Ex or UPS

When you first place your order, our Dispatch Team will decide the most suitable form of shipment. We endeavor to allocate your order within 24 hours (subject to stock availability). We aim to deliver your goods within 14 working days; however the majority of orders will be delivered within 2-3 days.

If the products you have ordered are not in stock, we will contact you immediately to inform you. Alternatively, you can contact us at 866-806-0161 or email us at usa.trade@corbyofwindsor.com. to enquire when the items will be back in stock.

Receiving your order

We usually advise customers to take the following steps when shipment arrives:

  1. For larger products we recommend that you clear a suitable space before the shipment is received. However, we do not recommend that you attempt to assist the courier in carrying the product in order to protect your personal safety and to prevent damage to your property.
  2. All products must be inspected upon receipt in the presence of the driver. This is to avoid later disappointment if there are any marks or damage. The driver will finally ask you to sign that you have inspected your goods and are happy with what you have received.
  3. We ask that you keep the original packaging for 3 days in case you need to replace or return the product. This is because we require any product being returned to be in its original packaging.
  4. If you find any discrepancies or damage, note them on all copies of the shipment receipt, then call our hospitality sales team immediately at 866-806-0161. We will file a claim with the freight company, and arrange for replacement.

Please note: Any damages must be reported within 3 working days of receipt of goods. If your products are unsuitable in any way, this must be reported within 3 working days.

For more information, see our Exchange and Return Policy

Shipping Costs:

We charge a standard shipping cost of $15.00 EX TAX for all orders.

Additional Shipping Charge:

Additional shipping charge is applicable for orders to Alaska and Hawaii as well as for orders with items below the minimum order quantity. For more information, please contact our hospitality sales team at 866-806-0161.

If you have any questions regarding the shipment of a particular product or if you require a shipping quote, please call our hospitality sales team on our toll free number 866-806-0161 or email us at usa.trade@corbyofwindsor.com.