Online shopping available internationally

Frequently Asked Question:

How can I place my order?
You can either place the order online, or call us at +448448 809 326 or send us your purchase order to our email address – trade@corbyofwindsor.com.

Can I request for a quotation?
Yes we can issue you a quotation; however the quotation will only be valid for 90 days. Corby of Windsor reserves the right to allocate stock as priority demands. To reserve stock, pre-payment or a minimum payment of 30% of order value is required.

What if I change my mind after I have made my purchase?
Don't worry. We accept cancellations without any quibble or charge before delivery.  If you have already received delivery we offer a 7-days no quibble returns policy.

What happens if I change my mind after delivery?
We would process your request for a refund.  We offer a 7-days no quibble returns policy with no charge should you require collection of the purchased item.

What if the product is damaged?
When the product is delivered the couriers should unpack and inspect the product with you to ensure that you are completely happy with its condition.  If it is damaged they will return the product to our warehouse and we will arrange a replacement product to be delivered to you.  Alternatively you can request a refund of your purchase. This is valid for only 30 days upon receipt of product.

What if the product is faulty during the warranty period?
If the product is faulty during the period of the warranty, we can arrange for a replacement to be delivered to you as well as collecting the faulty item for inspection. Before the replacement is sent, we will request for you to send us an image of the faulty item, description on what is faulty as well as the sales order number of when the item is bought.

Which products are identified as next day delivery items?
Standard sized boxed fires and items weighing less than 20 kgs.

What is the delivery cost?
For orders below the value of £500.00 Ex VAT, a delivery charge of £6.00 Ex VAT will be payable. However for orders above the value of £500.00 Ex VAT, delivery will be FREE of charge.

What about delivery to outside the UK?
Delivery charges will be incurred depending on the size or product and destination. Please contact our Hospitality Trade Team for more information at +448448 809 326.